Question 1

Which line is recommended for newborns? Is the product suitable for other age groups?

Accepted Answer

For newborns, we recommend our thicker embossed lines (e.g., Signature, Calming). All products have passed MFDS safety testing and Dermatest (Germany) certification, making them suitable for all age groups — from newborns and infants to children and adults.

Question 2

What is the difference between Zero and Calming?

Accepted Answer

Zero is a 100-sheet daily-use line. Calming has 70 thicker sheets with enhanced moisturizing ingredients, suited for infant skin protection.

Question 3

What body areas is the product recommended for?

Accepted Answer

The product is suitable for external skin use including hands, face, and body. Please avoid contact with the eye area, mucous membranes, and broken skin.

Question 4

What is the GSM (fabric weight)?

Accepted Answer

Zero 55 gsm, Calming 75 gsm, Signature 85 gsm, Soft 50 gsm, Portable lines 55–75 gsm.

Question 5

What are the sheet sizes?

Accepted Answer

Zero 200×150mm (100 sheets), Calming 200×180mm (70 sheets), Signature 200×190mm (70 sheets), Soft 190×135mm (100 sheets), Portable 200×160mm (20–30 sheets).

Question 6

What is the fabric composition?

Accepted Answer

Signature, Calming, Zero, and Portable lines: 40% rayon / 60% PET (embossed). Soft line: 30% rayon / 70% PET (plain).

Question 7

What is the pH of the wipes?

Accepted Answer

All products are formulated as mildly acidic to stay close to the natural pH of newborn skin. Exact pH values per line are shared via the inquiry form.

Question 8

Are fluorescent whitening agents detected?

Accepted Answer

No. Our products contain no fluorescent whitening agents and have been certified by accredited testing institutes.

Question 9

What is your free-from ingredient policy?

Accepted Answer

Our products have passed a 20-substance free-from test for harmful suspected ingredients, conducted by an accredited institute (KOTITI). The full free-from list and test reports are available via the inquiry form.

Question 10

Is potassium benzoate a quaternary ammonium compound?

Accepted Answer

No. We do not use sodium benzoate or quaternary ammonium compounds. Potassium benzoate is a low-irritant preservative. All products pass Germany's Dermatest rigorous skin compatibility testing.

Question 11

What is the shelf life of the wipes?

Accepted Answer

18 months from manufacture date.

Question 12

How should the product be stored?

Accepted Answer

Close the cap and store in a cool, ventilated place. Minimizing air exposure helps retain moisture.

Question 13

What is the MOQ for a first order?

Accepted Answer

MOQ is reviewed case by case depending on SKU mix, packaging, and season. Share your target volume and SKU breakdown via the inquiry form and we will respond.

Question 14

What Incoterms do you offer?

Accepted Answer

Incoterms are agreed case by case based on your logistics setup (e.g., whether you have a Korean forwarder or your own logistics partner). Share your preferred terms via the inquiry form.

Question 15

What is the typical lead time from PO to shipment?

Accepted Answer

Lead time depends on SKU mix, packaging, and whether artwork customization is required. We confirm exact timing at PO review; for pre-quotes, please use the inquiry form.

Question 16

Do you support private label (PB) production?

Accepted Answer

Our primary export model is our own brand Weefree, and private label (PB) production for distributors is negotiable. Packaging, artwork, and terms are discussed via the inquiry form.

Question 17

What payment terms do you accept?

Accepted Answer

Payment terms are agreed case by case based on order history, volume, and buyer profile. Share your preferred payment method via the inquiry form.

Question 18

Are your products halal certified?

Accepted Answer

If halal certification is a requirement, please let us know via the inquiry form and we will share the current status and possible timeline.

Question 19

Can you support market-specific cosmetic regulatory filings (EU, US, China, etc.)?

Accepted Answer

Market-specific regulatory filings — EU CPNP, US FDA, China NMPA, Indonesia BPOM, and others — are discussed via the inquiry form. After reviewing our existing English documentation (INCI, MSDS, COA) and any additional materials needed, we will respond.

Question 20

What certifications do you currently hold?

Accepted Answer

ISO 9001 (quality management), ISO 14001 (environmental management), EWG Green Grade, Dermatest (Germany — skin compatibility), KOTITI (fabric and substance testing), and MFDS registration. Copies of certificates are available on request via the inquiry form.

Question 21

Can you ship mixed-SKU containers?

Accepted Answer

Mixed-SKU container shipments are supported. The load count and SKU allocation depend on sheet count and pack size, and are discussed case by case via the inquiry form.

Question 22

What are your pack / carton / pallet specifications?

Accepted Answer

Pack size, carton fill counts, and pallet configuration per SKU are shared via our product catalog and the inquiry form.

Question 23

How can I receive samples? Who covers the cost?

Accepted Answer

Samples are available. Type, quantity, cost responsibility, and shipping schedule are agreed via the inquiry form.

Question 24

Are factory visits and pre-shipment inspections possible?

Accepted Answer

Factory visits and pre-shipment inspections (PSI) are available with prior arrangement. Schedule, procedure, and required materials are discussed via the inquiry form.

Question 25

What product documents do you provide?

Accepted Answer

We provide INCI ingredient lists, MSDS, COA, batch test reports, ISO certificates, and EWG / Dermatest certificates in English. Let us know your required document list via the inquiry form and we will send them.

Frequently asked questions